INFO | Julia éther

Orders of ceramics are processed within 7 days of your purchase, and shipped via UPS from Portugal.

For clothing, please, see the shipping timings info on the product page during the purchase.

You will receive a tracking number and email notifications with the details of your order as well as for delivery.

I want you to have a smooth experience with the delivery of your order. If you notice a mistake in the shipping details or insufficient information, please contact me as soon as possible.

The shipping costs are:

- to the EU / UK: €20

- to Switzerland / Norway: €35

- to the rest of the world: €60

Select the correct option depending on where you live.

Please note that additional customs charges may be due for certain countries. These charges are the buyer's responsibility.

I do not accept returns of one-of-a-kind ceramic pieces if they arrived safe.

Our clothing garments are made to order. Therefore, we don’t cancel orders and we don’t accept returns.

Refunds will be issued if a ceramic item is damaged during shipping. If you receive a damaged piece, please keep the original packaging and take pictures of it and the piece.

However, I make sure to pack my products as securely as I possibly can.

If the shipping option is not chosen correctly for shipping ceramics, or there is insufficient information in the shipping details, I will contact the client to solve an issue. If the client does not answer my emails or requests within 72 hours, the order will be canceled and a refund will be issued.