ORDER PROCESSING & SHIPPING
Ceramic orders are processed within 7 days of purchase and shipped via UPS from Portugal.
You will receive a tracking number and email notifications with the details of your order and delivery updates. My goal is to ensure a smooth delivery experience. If you notice any errors in your shipping details or if any information is missing, please contact me as soon as possible.
Shipping Costs:
• EU / UK: €20
• USA / Canada / Switzerland / Norway: €40
• Japan / Australia / New Zealand / UAE: €60
• China / Taiwan: €100
These timelines are general estimates and may vary based on the destination city, customs clearance, and seasonal shipping volumes:
• EU: 3-5 business days
• USA / Canada / UK / Japan / Taiwan: 4-6 business days
• Switzerland / Norway: 4-7 business days
• Australia / New Zealand: 5-8 business days
Please select the correct shipping option based on your location.
Note: Additional customs charges may apply for certain countries. These charges are the buyer’s responsibility.
REFUNDS
I do not accept returns for one-of-a-kind ceramic pieces if they arrive safely.
Refunds will only be issued if a ceramic item is damaged during shipping. If you receive a damaged piece, please retain the original packaging and take photographs of both the packaging and the item.
I take great care in securely packing all products to minimize the risk of damage during shipping.